Returns
You have 30 days from delivery to return items. Goods must be unused, in original condition and packaging. Custom-made or specially ordered gates are non-returnable unless faulty or damaged. Proof of purchase is required to initiate a return.
Exclusions
No refunds on customised or bespoke products, including sliding gates, custom colours, sizes, or factory-fitted locks. Unpacked or assembled products cannot be returned. Special return conditions are listed on product pages.
Return Fees for Non-Fault Returns
Double gates & automation kits: £180 collection/return fee + 30% restocking fee.
Pedestrian gates: £120 collection/return fee + 30% restocking fee.
Accessories: 30% restocking fee; return courier charges apply.
Products must be returned in original undamaged packaging.
Refunds
Once returned items are inspected, you will be notified of refund approval or rejection. Approved refunds are processed within 10 business days via the original payment method. Carriage fees are non-refundable unless due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the return is our error. We collect returns using our own transport.
Damaged or Defective Goods, Missing Items
Report damage, defects or missing items within 48 hours of delivery by emailing photos to info@onlinesecuritygates.co.uk. We will arrange replacement or refund. Notification must be prior to installation; no liability after installation.
Delivery
We aim to deliver within confirmed timescales but cannot guarantee due to factors beyond control. Delivery is to the building threshold; customers must carry items inside. Ensure delivery address is correct; we are not liable for losses if incorrect.
Inclusive delivery excludes remote UK areas and deliveries outside the UK. We reserve the right to decline orders if delivery cannot be arranged or costs agreed.
Contact Us
Email: info@onlinesecuritygates.co.uk
Tel: 0207 1129 029
Preprotech Ltd (Online Security Gates), 128 City Road, London, EC1V 2NX, UK